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When Your Care Is Delayed: What You Can Do (Free Download)
- More Than A Diagnosis
- 1 day ago
- 2 min read
Delays in care are more common than folks realize and they don’t just happen at the beginning of a diagnosis. They can happen at any point, often in ways that feel confusing, frustrating, and completely out of your control.
Sometimes it’s not a denial.
Sometimes it’s not even medical.
Sometimes it’s as simple—and as impactful—as paperwork not being submitted.
We hear this all the time and probably all have experienced:
Referrals that haven’t been sent
Prior authorizations sitting in “pending”
Appointments pushed out further and further
And in the middle of all of it, people are left waiting—often while actively experiencing symptoms, pain, or uncertainty.
Why this resource exists
This guide was created after Jes was navigating a real delay in care—one that required stepping outside of the usual “wait and see” approach and advocating more directly.
What became clear very quickly is this:
There is no single, universal rule for how quickly referrals or prior authorizations must be submitted. It often comes down to:
Your states regulations
Your specific insurance plan
The provider’s contract with that insurance
And whether those timelines are being followed
Once that information is found, it can be used to support a clear, documented request for action.
What this guide includes
This downloadable resource walks you through:
How to confirm whether a delay is actually happening
Where to find your insurance company’s requirements
How to use that information effectively
A copy-and-paste email template you can use to follow up with a provider’s office
It’s designed to be simple, clear, and something you can come back to when you need it.
A quick reminder
Advocating for timely care is not about being difficult.
It’s about making sure that necessary steps aren’t missed and that access to care isn’t delayed unnecessarily.
📥 Download the Guide
When Your Care Is Delayed: A Step-by-Step Guide + Email Template
If this is something you’ve experienced we want you to know that you’re not alone. And if this resource helps you move things forward, we hope it gives you a little more clarity—and a little more control—in the process.
Please note: This resource is based on lived experience and general information about navigating healthcare systems. It is not medical advice and does not replace guidance from your healthcare provider or insurance company. Always follow your surgical/provider team’s instructions and consult your healthcare provider with any questions. Individual policies and situations may vary.
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